Watch Bands

  • Band Measurements -18cm without the Apple Watch.

    Too Big - Use the link remover tool that came with your watch band and follow the instructions here. Additionally you can take your Watch Band to a local jeweller to have it perfectly sized for you! Many times your local jeweller will offer this service complimentary and usually only takes a few minutes.

    Too Small - Need extra links? NO PROBLEM! Once you have placed your order email hello@edrae.shop and request extra links at no cost to you.

  • Acetate - Please refrain from wearing you watchband in salt water/ chlorine. This can damage the colour and cause rusting of the internal pins. Day to day wear with limited contact with water will not cause damage to your band.

    Stainless Steel - Please refrain from wearing your watchband in salt water/ chlorine. This can use the band to show signs of fading. Day to day wear with limited contact with water will not cause damage to your band.

  • Bio Acetate - An all together better material to the environment made with plasticisers from 100% renewable sources, rather than oil-based ones. By changing these chemicals into biodegradable plasticisers the entire material becomes plant based, can break down, and as a result is better for our planet. Connectors and the clasp are made from stainless steel and are hypoallergenic.

    Stainless Steel - a sturdy material that can withstand daily wear and tear, stainless steel does not easily wear out or fade. This means your stainless steel watch will continue to look good even after years of use. This material is hypoallergenic.

  • Clean - Use a damp microfiber cloth without any cleaning products or detergent.

    Care- Store in a dark place in the Edrae pouch.

Returns &Warranty

  • Policy

    If you have a change of mind refunds are subject to the following conditions:

    • The item is in saleable condition, unworn with original packaging

    • The request is made within 30 days of delivery

    • Proof of purchase.

    • Apple Watch Bands that have been opened or adjusted are considered Final Sale and ineligible for return.

    To organize a return, please email hello@edrae.shop with your name, order number and reason for return.

    All return requests will be reviewed within 24 hours on business days. Once your return is received please allow up to 5 days for your return to be processed.

  • If you have received an incorrect item, please email hello@edrae.shop with photos of the item and we will send you further instructions on how to proceed.

    All extra costs incurred will be the responsibility of Edrae.

  • We offer a complimentary, 1-time replacement on all Edrae pieces purchased online within 1 year (365 days) of purchase. Subject to the issue of the fault.

    To begin the warranty / complimentary exchange process, please email hello@edrae.shop with your order number, correct address and photos of your defective item.

    At Edrae, we take pride in the quality and craftsmanship of our products. We offer a warranty to ensure your satisfaction and provide peace of mind regarding your purchase. Please carefully review the following warranty policy, which outlines the terms and conditions of our warranty coverage.

    Warranty Coverage:

    Our warranty covers any manufacturing defects in materials or workmanship for a period of 1 year from the date of purchase. During this period, we will repair or replace, at our discretion, any product that exhibits such defects within 1 year of purchase date.

    Exclusions:

    Please note that our warranty does not cover damages resulting from normal wear and tear. This includes, but is not limited too, Connector and clasp pins, scratches, scuffs, fading of colours, and minor cosmetic changes that occur with regular use. Additionally, any alterations to the product performed by the customer or a non-authorised third party will void the warranty.

Orders & Shipping

  • Orders are dispatched on Monday, Wednesday and Friday with a 12:00pm cut off. All orders and sent with Australia Post. Please note the below timeframe is a guide and subject to delays. If you need your order delivered in a hurry please email hello@edrae.shop

    Free shipping on all orders Australia wide when you spend $150.00 or more.

    AUS | PARCEL POST $10.00

    Same state: 2-4 business days

    Interstate: 3-6 business days

    AUS | EXPRESS POST

    $12.00

    Same state: 1-2 business days

    Interstate: 1-3 business days

    NZ | PARCEL POST $15.00

    4-7 business days

    NZ EXPRESS POST $25.00

    2-5 business days

    INTERNATIONAL STANDARD $30.00

    5-7 business days

    INTERNATIONAL EXPRESS $50.00

    3-5 business days

    Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. All parcels are sent with tracking. If you require assistance please contact us via our email.

    Hello@edrae.shop

  • If you placed an order and did not receive an order confirmation, it may have ended up in your spam/junk folder.

  • You will recieve an email with a tracking number as soon as your order has been fulfilled. If you do nt recieve this email check your junk/ spam folder. Email hello@edrae.shop for anymore assistance.

  • If you believe your order has been lost in transit, please contact via email with any relevant information. hello@edrae.shop

    Packages that are not able to be recovered can be sent a replacement. We do not offer refunds due to lost packages.

Product & Packaging

  • All of our acetate watch bands are made from 100% Bio Acetate. An all together better material to the environment made with plasticisers from 100% renewable sources, rather than oil-based ones. By changing these chemicals into biodegradable plasticisers the entire material becomes plant based, can break down, and as a result is better for our planet.

    Our phone cases are made from 100% recycled TPC. Thermoplastics, which make up about 75 percent of worldwide plastic production is recycled by heating used thermoplastics products until they become liquid then remodelled into new products, in our case… phone cases.

    All beads and hardware and sourced from ethical suppliers and are recycled when possible.

  • Each Edrae piece comes with a branded pouch made from recycled fabrics.

    Our cardboard cards are made from recycled paper.

    We limit the use of plastic as much as possible.

  • We Embrace Sustainability. At Edrae we ensure that sustainability is a high level conversation in every part of our buisness. We continuously work towards being as sustainable as possible and reducing our impact on the planet one step at a time. We strive to bring happiness to your everyday and create pieces that are high quality, designed to last and made with love. Our love for the planet will always be at the forefront of our brand as we continue to take greener steps month by month. To find out more please click here.