Returns Policy
If you have a change of mind refunds are subject to the following conditions:
The item is in saleable condition, unworn with original packaging
The request is made within 30 days of delivery
proof of purchase
Apple Watch Bands that have been opened or adjusted are considered Final Sale and ineligible for return.
To organize a return, please email hello@edrae.shop with your name, order number and reason for return. All return requests will be reviewed within 24 hours on business days. Once your return is received please allow up to 5 days for your return to be processed.
Incorrect Items
If you have received an incorrect item, please email hello@edrae.shop
with photos of the item and we will send you further instructions on how to proceed. All extra costs incurred will be the responsibility of Edrae.
Defective / Warranty
We offer a complimentary, 1-time replacement on all AM pieces purchased online within 1 year (365 days) of purchase. Subject to the issue of the fault.
To begin the warranty / complimentary exchange process, please email hello@edrae.shop with your order number, correct address and photos of your defective item.
At Edrae, we take pride in the quality and craftsmanship of our products. We offer a warranty to ensure your satisfaction and provide peace of mind regarding your purchase. Please carefully review the following warranty policy, which outlines the terms and conditions of our warranty coverage.
Warranty Coverage
Our warranty covers any manufacturing defects in materials or workmanship for a period of 1 year from the date of purchase.
During this period, we will repair or replace, at our discretion, any product that exhibits such defects within 1 year of purchase date.
Exclusions
Please note that our warranty does not cover damages resulting from normal wear and tear. This includes, but is not limited too, Connector and clasp pins, scratches, scuffs, fading of colours, and minor cosmetic changes that occur with regular use. Additionally, any alterations to the product performed by the customer or a non-authorised third party will void the warranty.
For any other questions please email
hello@edrae.shop